Frequently Asked Questions
Everything you need to know about shopping with Copenrain.
What are your shipping times and costs?
We offer standard shipping which typically takes 3-7 business days. Express shipping options are available at checkout. Shipping is free on all orders over $75.
What is your return policy?
You can return any unused item in its original packaging within 30 days of delivery for a full refund. Please visit our returns portal to initiate the process.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, Copenrain ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination.
What should I do if my item arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact our support team within 48 hours with a photo of the damage to receive a replacement.